Refund policy

Refund Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Below is our standard refund policy:

• Full Refund: Customers are eligible for a full refund within 7 days of receiving their order. To qualify for a refund, items must be returned within this 7-day window and in the same condition as they were when mailed to you.

• Custom Items: Please note that custom items cannot be returned due to their personalized nature. We encourage customers to carefully ensure their measurements before production.

• Alterations: If you have concerns regarding your custom piece, we are committed to customer satisfaction. In certain cases, we may offer alterations to custom items to meet your expectations, ensuring you are happy with your purchase.

• Return Process: To initiate a return, please contact us at jvor.llc@gmail.com for further instructions.

• Return Address: If returning items, please send them to:

  • JVOR
  • P.O. Box 5004
  • Jersey City, NJ 07305

If you have any questions about our refund policy or need assistance with a return, please feel free to reach out. Thank you for your understanding and support!